RETURN POLICY
We want you to love your purchase! If for any reason you’re not completely satisfied, we offer a hassle-free return policy.
Eligibility:
- Items must be returned within 30 days of the delivery date.
- Products must be unworn, unwashed, and in their original condition with all tags attached.
- Final sale items, underwear, and swimwear are not eligible for return unless defective.
How to Return:
- Email us at happy@rislay.com with your order number and reason for return.
- Once approved, we’ll provide you with return instructions.
- Ship the item(s) back to us at your own expense (return shipping is not refunded unless the item is defective or incorrect).
Refunds:
- Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5–10 business days.
- Please note that original shipping fees are non-refundable.
Exchanges:
We currently do not offer direct exchanges. If you’d like a different size or style, please return the original item and place a new order.
Damaged or Incorrect Items:
If you receive a damaged or wrong item, please contact us within 7 days of delivery with photos, and we’ll send a replacement or issue a full refund at no cost to you.
